REPAIR WARRANTY
All jewelry pieces sold by Henri’s come with a 12 month repair warranty from date of purchase. This warranty covers the following: two sizings, soldering, prong re-tipping, re-setting a stone, fixing broken chains, and replacing all diamonds <0.5 carats with equal or better quality. After the repair warranty expires the cost of parts and labor will be due at time of drop off.
Henri’s does not cover items that are excessively damaged caused by lack of care in which is determined by one of our jewelers. The warranty is only applicable if the jewelry piece is brought in for a cleaning and inspection every six months.
Excludes watches, consignment, permanent jewelry, new arrivals, and discounted items.
Permanent Jewelry
Permanent jewelry comes with a 7 day warranty. If your jewelry breaks at the spot of the weld, determined by one of our certified jewelers, Henri's will repair it. If our jeweler determines damage from other wear and tear, there will be a repair charge.
Cleaning & Inspection
Henri's offers lifetime complementary cleaning and inspection on all jewelry pieces.
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PRODUCT CARE
Jewelry Handling
There are certain precaution that can be taken in your day to day life that will help prolong the life and beauty of your jewelry. It is recommended to remove your jewels while: strenuous activity, using cleaning supplies, swimming, applying lotion, perfume, hair spray, and other cosmetics, extended exposure to the sun, gardening, and sleeping.
Damage Protection
Every piece of jewelry is exposed to unavoidable wear and tear. Extended wear leading to damages, however, can be prevented or limited. It is important to be cautious of your jewelry during any physical activity especially when wearing Gemstones as these are susceptible to fractures. While Diamonds are the toughest stone, it is still important to be aware of your pieces as stones could be knocked out of place, fall out, or the metal could be damaged.
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We recommend to store your jewelry items in a soft pouch separate from each other, in their Henri’s box, or in a fabric lined case with compartments and dividers.
Maintenance
Regular home cleaning is effective for removing and preventing residue build up. However, not all jewelry items are suitable for home cleaning. Intricate items and vintage pieces, as well as jewelry containing softer and more delicate stones, such as, but not limited to: emeralds, turquoise, coral, pearls or any other gemstone beads on a silk string, should only be professionally cleaned.
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Henri’s offers lifetime free cleaning and inspection. Visit Henri’s to get your jewelry cleaned and inspected every 6 months to maintain the terms of your warranty.
RETURNS & EXCHANGES
We offer a 7-day money-back guarantee from the date of purchase. Item must be in it's original packaging with the receipt and will be inspected upon return. This applies to stock items only. Excludes watches, consignment, permanent jewelry, new arrivals, and discounted items. Custom orders, memo items, and permanent jewelry are NON-REFUNDABLE.
We offer 30 days to submit an exchange for another in-store item or store credit. Must be of equal or greater value. Custom Orders & Memo Items are available for exchanges within 7 days from the date received. There will be a 25% restocking fee. Permanent jewelry is not applicable for exchanges.
Prior to returning or exchanging, securely repack your item in the original packaging, including any promotional boxes, bags, certificates, appraisals, and receipts. The item will be inspected upon arrival by one of our certified jewelers. The item must be approved by the jeweler to receive the return or exchange. If the item was deemed damaged, it is not applicable for a return or exchange. Shipping charges are non-refundable.